Remember   if your alarm activates do not become alarmed.
Simply set it to 'mute' and call us ASAP.
Trouble Shooting

Report a Fault Checklist

If you have an alarm on please check the following before contacting us:

  1. Is there a kink in the irrigation line or blocked sprinklers? Check for kinks and unscrew a sprinkler. If the outlet line starts flowing the alarm will automatically reset when it is ready, usually within 20 minutes.
  2. Can you hear a harmonious humming inside the pump house (the box on top of your Treatment Plant)? If there is no sound or if it is rattling it may have failed and require a site visit.
  3. Have you just had a lot of water usage in your home? Your Treatment Plant may need an hour or so to re - balance itself. In this instance the alarm will reset itself when it is ready, usually within an hour. If the alarm stays on longer than an hour you may require a site visit.

Do you have unpleasant odours coming from the system?

Unpleasant odours are often caused by Ph imbalance inside your Treatment Plant. The simple remedy is to flush 1 450gm box of bi carb soda down any toilet. For faster action pre -dissolve it in a bucket of hot water first. The odour will disappear in 24 hours. If it persists you may require a site visit.

For direct contact with your serviceman phone Shane on 0413 009 041.

Installation Maintenance Water Sewerage Treatment Plant


Sunshine Coast
Moreton Bay
Pine Rivers


For direct contact with your serviceman, please call